Helpdesk Ticketing Platform
This is a comprehensive platform for handling customer queries, managing support tickets, and facilitating efficient communication and collaboration between customers and support agents.
User Functionalities
Users can create, manage and monitor tickets. They can track status (active, closed, on-hold) through a dashboard with ticket details and history.
- Dashboard
- Registration and Login
- Profile Management
- Password Management
- Dashboard Overview
- Ticket Creation and Management
- View Active, Closed and On-Hold Tickets
- Ticket Details and History
Super Admin Panel Functionalities
The super admin panel controls user accounts, tickets, knowledge base articles and system settings.
- Dashboard
- Customer Details Oversight
- Global Ticket Oversight
- Article and Category Management
- Roles and Permissions
- Employee/Support Agent/Admin Management
- Deleted Ticket Management
Angular
User Panel Development
Laravel
Backend Development
Angular
Admin Panel Development
Platform Used
Behind the scenes of such applications, there are a number of app development frameworks, which are striving to give you the best user experience. Among which we are using the frameworks that offer the ultimate experience for creating robust applications.
User Panel
Create and track tickets, browse knowledge base and FAQs, manage notifications and profile settings.
Super Admin Panel
Oversee customers and tickets, manage articles/categories, roles/permissions, employees/support agents, and system settings.
